Coffee House Ethnography Starbucks On Grand Avenue, New...

Marinella Mallare Professor DeLeon Anthropology 101 27 March 2016 Coffee House Ethnography My observations of human behavior were made at Starbucks on Grand avenue, New York near Elmhurst. I chose this location due to the high customer traffic that it sees. Since it is a popular coffee shop, the customer base cuts across different multicultural sector of the population. There is a lot of variety in the backgrounds and personalities of the people visiting the shop. This quality makes any patterns that are recognized more representative of the general public. After purchasing a drink I settled down to the left of the shop just by the window from this location, I observed several rituals through watching interactions and general behavior. My vantage point of view proved useful in the first trip so it was used for observation in subsequent visits as well. I also obtained information by interviewing an informant. The informant is an employee at the coffee shop: a barista who works mainly in the morning shift. The barista has been an employee at this par ticular Starbucks for three months. According to the informant, having been on duty during the early morning rush has provided sufficient material, which they have used to observe customer behavior, maybe for business strategy. In addition to these field observation, I made use of published material, specifically articles from scholarly journals. These included â€Å"Product-class effects on brand commitment and brand outcomes† byShow MoreRelatedStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesOrganizational Behavior This page intentionally left blank Organizational Behavior EDITION 15 Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame i3iEi35Bj! Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Director of Editorial Services: